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STORE POLICY

CUSTOMER CARE

Customer Care begins with our commitment to quality, communication, and education.  Through our vision and mission statement, we strive daily to exceed the highest standards of excellence by creating a customer-centric environment together.  

Customer First

We are here to provide world class customer service by placing the needs of the customer first. It is our objective to bring our customers the highest level of service, support, and communication in a polite, professional and helpful way.

Action

We know that our customers are contacting us because they need action. They expect us to be ready, willing and able to quickly solve their problem, answer their questions or provide other forms of support. We will never pass the buck, procrastinate or make excuses. We will take the actions necessary to provide the level of high quality customer support we strive to be known for.

Resolve

Our goal is to resolve problems and provide solutions through fast communication and quick action. We will do everything we can to resolve all issues until our customers feel fully supported and taken care of. Our commitment is to follow-up, follow-thru and solve problems and or challenges no matter what.

Exceed Expectations

The highest standard of excellence is a pillar of our vision and mission.  We strive to do more than our customers expect and will go further to support our customers' needs. By putting our customers first and taking action to quickly resolve issues, we will exceed the expectations of our customer every day.

PRIVACY & SAFETY

To view our latest Privacy Policy, please visit our Privacy Policy page here:

Spec One Systems Privacy Policy

WHOLESALE INQUIRIES

For brand and product wholesale inquiries, please contact us directly at info@SpecOneSystems.com

PAYMENT METHODS

For your safety, we accept credit/debit card payments via Visa, Mastercard, American Express, & Discover through our secure partner, PayPal.  Please visit our Privacy Policy page for more information regarding our payment policy. 

SHIPPING POLICY

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

[Covid-19] When will I get my order?

Our fulfillment times [for all products] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. Here are our current lead times as of September 22, 2020.  

SHIPMENTS FROM EU

SHIPMENTS FROM US

Shirts, Hoodies, Sweaters

Snapbacks, Beanies, Boonies

4-9 Business Days

Decals, Stickers

2-7 Business Days

2-7 Business Days

2-5 Business Days

2-5 Business Days

SHIPMENTS FROM EU

2-7 Business Days

2-5 Business Days

2-7 Business Days

2-7 Business Days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@SpecOneSystems.com with your order number.

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

ORDERS

How are your products made?

We manufacture in-house as well as utilize manufacturers in the United States.  Some of our suppliers have locations worldwide.  Depending on your order, your item(s) may ship immediately, while some our made to order.  If your order is not made in-house at our warehouse, we partner with our manufacturers and suppliers to make sure your product is shipped from the nearest warehouse as efficiently as possible. 

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@SpecOneSystems.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@SpecOneSystems.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

RETURN & EXCHANGE POLICY

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@SpecOneSystems.com as we would love to take care of you as best as possible. 

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@SpecOneSystems.com with photos of wrong/damaged items and we’ll sort that out for you as fast as possible.

 

Can I exchange an item for a different item/size/color?

At this time, we don't offer exchanges. If you’re unsure which item/size would best suit you, check out our product descriptions and sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@SpecOneSystems.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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